Pending Approval - the invoice needs to be processed by our Accounts Payable team. This could be dependent on the item or service needing to be received. As a supplier of services, you can submit your time sheet in Coupa... Continue Reading
Please contact our Tronox Supplier Enablement team at supplier.enablement@tronox.com. Be sure to include your company name Continue Reading
No, the information in the CSP is not archived, but you can access it as long as you have a CSP account. Continue Reading
Yes, The Coupa Supplier Portal (CSP) is available in several languages. When accessing the CSP, you can select different language and region combinations, such as Spanish for Mexico. To change the CSP language, select the language menu (default should be... Continue Reading
You can change view settings and specify the settings you want to use for a custom view. Please see the following article for more information: Create Custom Views Continue Reading
Once an invoice has been submitted, it cannot be changed in any way. This ensures invoice processing integrity. However, you still have the option to create a new credit memo that credits the customer for the original value, and then... Continue Reading
To create a credit, enter a negative quantity. Once an invoice is submitted, it cannot be changed in any way. For more information, see Create a Credit Note Continue Reading
Invoices in the CSP are available for you to download as long as you are connected to the corresponding customer through the CSP. You can also develop an internal process for downloading and storing these invoices in a separate electronic... Continue Reading
Yes, you can check the status of your submitted Invoices in the Coupa Supplier Portal. You will need to request the invite by Tronox to register in Coupa, then you will be able to check invoice status (e.g., Approved /... Continue Reading
Blanket orders are called Service Amount POs in Coupa. You can invoice multiple times against a single PO. Just click the gold coin icon for the PO as you normally would, then enter the amount you would like to see... Continue Reading
On the main menu, click on the Orders tab. Select Tronox from the Select Customer dropdown menu. In the PO table that appears, choose the PO you want to invoice, and then click on the yellow coins to create an... Continue Reading
Yes, all invoices against a purchase order should be loaded into Coupa. For invoices without a Purchase Order reference, you should follow the instructions in the purchase orders to submit invoices e.g., in PDF format by email including purchase order... Continue Reading
You will see a grey gear symbol under the actions column of the Purchase Order. Click the gear, enter your time per line and submit back to Tronox. Please refer to our quick reference guide on How to Manage Service... Continue Reading
Please read the following article: Advance Shipment Notices and Real-time shipment tracking Continue Reading
Yes, please ensure the domain @tronox.coupahost.com is whitelisted so Purchase Orders from the Coupa system do not end up in your spam folder. Continue Reading