Home » FAQs

What does the status of my invoice mean?

banner image

What does the status of my invoice mean?

Pending Approval - the invoice needs to be processed by our Accounts Payable team. This could be dependent on the item or service needing to be received. As a supplier of services, you can submit your time sheet in Coupa... Continue Reading

Can I change the language and date format in Coupa?

Yes, The Coupa Supplier Portal (CSP) is available in several languages. When accessing the CSP, you can select different language and region combinations, such as Spanish for Mexico.  To change the CSP language, select the language menu (default should be... Continue Reading

Why can’t I edit, void, or delete an invoice?

Once an invoice has been submitted, it cannot be changed in any way. This ensures invoice processing integrity. However, you still have the option to create a new credit memo that credits the customer for the original value, and then... Continue Reading

How do I invoice a blanket purchase order?

Blanket orders are called Service Amount POs in Coupa. You can invoice multiple times against a single PO. Just click the gold coin icon for the PO as you normally would, then enter the amount you would like to see... Continue Reading

How do I create an invoice?

On the main menu, click on the Orders tab. Select Tronox from the Select Customer dropdown menu. In the PO table that appears, choose the PO you want to invoice, and then click on the yellow coins to create an... Continue Reading

Can I submit my invoices to Tronox via Coupa?

Yes, all invoices against a purchase order should be loaded into Coupa. For invoices without a Purchase Order reference, you should follow the instructions in the purchase orders to submit invoices e.g., in PDF format by email including purchase order... Continue Reading

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.